Servicing

We offer information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Multi-language Resources

Find resources to support your multilingual and non-English speaking customers.

Technology Applications & Tools

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What's New

  • Fannie Mae Modification Interest Rate Adjustment Update new

    This Exhibit provides the new Fannie Mae Modification Interest Rate required for all Fannie Mae conventional mortgage loan modifications.

  • Selling and Servicing Notice: Related to Taxpayer First Act new

    Fannie Mae sellers and servicers must comply with a provision of the Taxpayer First Act that requires persons receiving tax return information to obtain express taxpayer permission to share return information with any other third parties.

  • Servicing Notice: Retirement of HomeSaver Solutions Network Workout Functionality new

    Effective December 31, 2020, Fannie Mae will retire the loan workout reporting and related functionality in HomeSaver Solutions Network (HSSN). As a part of Simplifying Servicing, HSSN functionality is being transitioned to Fannie Mae’s Servicing Management Default Underwriter? (SMDU), SMDU User Interface (UI), and SMDU Case Management for all workout reporting processes. We encourage servicers currently using HSSN to fully transition this activity to SMDU prior to December 31, 2020.

Lender Announcements & Letters

Access a list of servicing related policy updates and communications.

Servicing Guide

Access the Guide via the link below or AllRegs.com.

Guide Forms & Legal Docs

See a list of Guide forms and legal documents available to you.

Servicer Performance & Incentives

See our Servicer Total Achievement and Rewards (STAR) Program.

Training & Resources

We offer a wide range of training opportunities.

Frequently Asked Questions

Keep up with the latest FAQs.

Investor Reporting

See investor reporting requirements and resources.

Workout Options

Find resources to prevent delinquency and manage default.

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